When should I use coaching and how do I go about setting up a coaching programme? What's my role and how do we get results? Director of Studies Dawn Harry will unpack these questions and explore goal setting and possible pitfalls at the English UK Management Conference next month.

We look forward to connecting English UK members to hundreds of serious agents and buyers from around the world on 4 – 6 September, at the QEII Centre.

It is vital for UK ELT providers to keep quality high during the current exchange rate-fuelled "short-term boom in bookings," English UK's chief executive has said.

In our daily interactions most of us know that the best way to engage with people is to focus on them, rather than just shout about how great we are.

But when it comes to marketing, says award-winning copywriter and strategist Ruth Jamieson, this is something we all too often forget.

USPs are dead. Little of your polished marketing matters any more. It's time to kick the life-long habit of trying to sell your programmes, and focus instead on why anyone
would want to buy them.