Time to dust off the marketing handbook and take a look at how some classic marketing principles apply and work in a digital context, in a crisis.

Staff in ELT centres face numerous customer service challenges in the workplace. Being able to deliver great customer service will improve your centre's reviews and rebookings, and even the enjoyment of work.

Join expert trainer George Pickering to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time.

As lockdown restrictions are eased across the UK, owners and directors of ELT centres will be planning the date and nature of their re-opening for face-to-face teaching. This will not be the same for all.

As schools move online, they must continue to consider and adapt safeguarding around this form of delivery. This may be an additional challenge especially for schools who have not had an online presence previously.  Ensuring your safeguarding procedures are comprehensive are as vital now as they ever have been.