Teachers are being encouraged to do action research: but why not their managers as well? There are many good reasons for managers in English language schools to have easier access to existing research as well as the encouragement to do some of it themselves, the English UK management conference will hear on Saturday.

You're in a classroom and a 17-year-old student's bag spills out on to the floor, revealing a fake ID card. How do you react? This is just one of the issues delegates at next week's English UK Management Conference will be considering during a session on safeguarding under-18s.

Good statistics underpin good marketing plans, which is why English UK runs a core group of members who share detailed sales figures four times a year. The core marketing group runs for three years at a time, and the chance to join is up for grabs again until the end of February.

Industry-specific advice on networking, tips on using Twitter as a lead generator, and suggestions on how to raise service standards to beat your competition were among the highlights of English UK's annual marketing conference.

English UK, the organisation representing more than 470 fully-accredited English language teaching centres, has criticised an American-based exam body for not properly monitoring activities at a UK testing centre.