Risk Assessment for Education Providers
Nigel Heritage – Thursday 4 November

Risk Assessments are just common sense / a complete pain / take up so much time. All these are probably true. However, all language providers have to have adequate Risk Assessments conforming to certain standards; they are part of Health & Safety legislation. Come and get a positive slant on Risk Assessments; learn all you need to know about them, and more. The session will include a little practical work to set you on your way.

Effective Communication for Customer Service Professionals
Helen Chambers – Thursday 25 November

The importance of effective communication can never be under-estimated, regardless of the working environment, and the development of skills in this area will make a huge difference to your effectiveness. This highly interactive workshop will enable you to practice in a safe environment, and find out more about your style and modality.

Employment Law Update 
James Carmody – Friday 26 November (half day)

Suitable for managers with existing expertise in the field of employment law, this half day seminar reviews developments in employment law over the past 12 months and looks forward to forthcoming developments including the planned changes, such as the introduction of the Equality Act 2010. If there are any areas of employment law in which you have burning questions, let us know in advance and we may be able to incorporate that into the session.

For more information go to: www.englishuk.com/en/training or email training@englishuk.com.